Legal

Refund Policy

Updated September 10, 2026

Digital product purchases

Software licenses are delivered digitally. Contact MakeRoof support if a purchase or the delivered product does not work as described. This policy does not limit mandatory consumer rights.

Eligible requests

A request may be considered when there is a duplicate charge, the wrong product was delivered, a verified technical defect prevents the product from functioning as described and support cannot resolve it, or applicable law requires a refund.

How to request a review

Contact makeroof3D@gmail.com with your order reference, purchase email, a description of the issue and relevant diagnostic details. We will investigate and seek an appropriate resolution, including a refund where warranted or required by applicable law. Do not send payment card information.

Decision and processing

Approved refunds are processed through the original payment provider to the original payment method where supported. Processing time is controlled by the provider and the customer's financial institution.

License effect

When a refund is completed, the related software license may be revoked and further use is not permitted.